Frequently Asked Questions

If you have questions regarding your Card, please read below or call Customer Care.

At the time of purchase, give the Card to the cashier and sign the receipt. You may need to push "credit" on the keypad. If you wish to use your Card for a debit transaction, you will need to select a PIN of your choice for your Card. See questions below to learn more about selecting your PIN. As you use the Card, the balance will be reduced by the full amount of each purchase including any taxes, charges, and other merchant assessed fees.

The Card can be used to pay the full amount of the purchase and applicable taxes, so long as the balance remaining on the Card is sufficient. If you want to make a purchase for an amount greater than the remaining balance and will be using a second form of payment for the difference, you must notify the merchant before completing the transaction. Not all merchants may accept two forms of payment.

The Card is activated by the cashier at the time of purchase. Please sign the back of the Card when you receive it. We recommend that you write down the Card number and the customer service number on a separate piece of paper in case the card is lost or stolen.

The Card can be purchased in-person at select Target stores or at Target.com. Click here to view a list of participating Target stores.

Sign in to your account by visiting the Manage Card page or call the number listed on the back of your Card. Remember, most merchants are unable to check your balance so please be aware before you spend. 

The Target Visa Gift Cards and Visa Prepaid Cards may be used in the U.S. and District of Columbia everywhere Visa® debit cards are accepted. The Target Mastercard Gift Cards may be used in the U.S. and District of Columbia everywhere Debit Mastercard is accepted. Cards may not be used at any merchant, including Internet and mail or telephone order merchants, outside of the U.S. or the District of Columbia. See Cardholder Agreement for details.

The Card may not be used at ATMs, casinos, merchants requiring manual card imprints or for recurring payments, and this Card may not be accepted at some Internet merchants and cruise lines.

The Card cannot be used at an ATM, or to receive cash advances. You may not use your Card to get cash back at the point of sale.

Cards can be purchased in denominations of $25, $50, $100 and $200.

The Card cannot be used at merchants outside the United States.

No, your Card cannot be used to pay for recurring billing or monthly subscriptions.

Yes! Enjoy using your Card to shop at any online merchant within the United States and District of Columbia everywhere Visa debit cards or Debit Mastercard are accepted, as applicable. To shop online, you will need to assign a ZIP Code to your Card. Simply sign in to your account by visiting the Manage Card page. Please remember, you will only be able to shop online with merchants in the United States and District of Columbia.

Your personal information is not associated with the Card. We recommend that you use your mailing address when shopping online. This will ensure that you can be contacted by the merchant, if a problem arises.

Some purchases require a preauthorization. This is where the merchant sends in a transaction for a higher amount than the purchase. This generally occurs at the gas pump or at a restaurant. When dining out, restaurants typically add 20% to your total to account for the tip. For example, a $40 purchase at a restaurant is typically sent by the restaurant as $48 as they want to allow for a tip. We are required to approve and hold funds based on the $48 until the merchant finalizes the transaction, which can take up to 10 days.

To shop online or pay at the pump, you need to assign a ZIP code to your Card. Simply sign in to your account and visit the "Assign ZIP Code" page. Here you can register your ZIP Code for the first time or update your existing ZIP Code.

No, you cannot transfer funds from one Card to another.

The Card is not reloadable.

Your personal information is not associated with the Card. We recommend that you use your mailing address when shopping online. This will ensure that you can be contacted by the merchant, if a problem arises.

If the merchant agrees to a refund for goods or services obtained with your Card, you agree to accept credits to the balance on your Card in place of cash, if the merchant does not offer cash refunds. The credit will reflect on the Card within 30 days.
Note: Any credits that exceed the face value of the Card may be declined or take up to 30 days to process.

While a PIN is not required to use your Card, for your convenience, you may add a PIN to your Card. Simply select a 4-digit PIN of your choice during your first debit or PIN transaction. The PIN that you enter at the register at that time will be your PIN for all future PIN transactions.

Don't worry, your Card can always be used for credit transactions without a PIN.

But, if you would like to clear your PIN, you may do so by calling the customer service number on the back of your Card or by logging into this website with your Card number and choosing "Manage PIN". Once you have cleared your PIN, you will need to select a new 4-digit PIN of your choice during the next use of your card for a PIN transaction.

Yes. For "pay-at-the-pump" gasoline station transactions, the merchant may ask us to authorize and hold a certain amount (such as $100) before you begin filling your tank, to ensure the Card has sufficient value to complete the transaction. Your final transaction may be a smaller amount than the merchant's authorization request. Once the transaction completes processing, typically within three to seven days, we will remove the hold on any amount that exceeds the final transaction amount. To avoid a temporary hold in this situation, you may pay for your gasoline inside the station.

If you believe someone has made an unauthorized transaction with your Card, or you believe an error has occurred with your Card, please contact us IMMEDIATELY at 1-800-698-4952. We are not responsible for the delivery, quality, safety, legality or any other aspect of goods and services that you purchase with your Card, and you should contact the merchant directly to resolve such disputes.

The Card may be declined if there is not sufficient funds on the Card to cover the amount of your purchase. It is important to keep track of your available balance to ensure that you do not exceed your available funds. To check the amount of funds available on your Card, simply visit www.MyBalanceNow.com or call us toll free within the United States at 1-800-698-4952, which is the telephone number printed on the back of your Card. Please note: Your available funds will reflect all authorization requests that have been submitted by merchants.

The initial purchase fee is the only fee associated with the Card. There are no other Card usage or maintenance fees for this Card.

Card Value    Purchase Fee
$25 Card    $4.00
$50 Card    $5.00
$100 Card    $6.00
$200 Card    $6.00

If you believe that your Card has been lost or stolen, you need to notify us IMMEDIATELY. You can do this by calling 1-800-698-4952. You will be asked to provide the Card number and other identifying information. We cannot provide a replacement Card if you do not have your Card number. If our records show that a value still remains on the Card, we will cancel the Card and we will refund the available value to you in the form of another Card. There is no fee for replacing a lost or stolen Card.

The Card is valid through the date shown on the front of the Card or until the value reaches zero. The funds never expire; if your Card expires and funds remain on the Card, you can call the customer service number at 1-800-698-4952 to request a replacement Card with a new valid thru date. There is no fee for a replacement Card.

Contact Us

To reach a Customer Care Representative call:

1-800-698-4952

Or write to:

Customer Care
PO Box 826
Fortson GA 31808

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