1. How do I use my Target Visa® Gift Card, Target MasterCard® Gift Card, or Target Visa® Prepaid Card?
At the time of purchase, give the Card to the cashier and sign the receipt. You may need to push "credit" on the keypad. If you wish to use your Card for a debit transaction, you will need to select a PIN of your choice for your Card. See FAQ #11 below to learn more about selecting your PIN. As you use the Card, the balance will be reduced by the full amount of each purchase including any taxes, charges, and other merchant assessed fees. The Card can be used to pay the full amount of the purchase and applicable taxes, so long as the balance remaining on the Card is sufficient. If you want to make a purchase for an amount greater than the remaining balance and will be using a second form of payment for the difference, you must notify the merchant before completing the transaction. Not all merchants may accept two forms of payment.
- 2. Can I transfer funds from one Target Visa Gift Card, Target MasterCard Gift Card or Target Visa Prepaid Card to another Target Visa Gift Card, Target MasterCard Gift Card, or Target Visa Prepaid Card?
No, you may not.
- 3. Where can I use my Card?
The Target Visa Gift Cards and Visa Prepaid Cards may be used in the U.S. and District of Columbia everywhere Visa debit cards or Maestro® cards are accepted. The Target MasterCard Gift Cards may be used in the U.S. and District of Columbia everywhere Debit MasterCard or PULSE® cards are accepted. Cards may not be used at any merchant, including Internet and mail or telephone order merchants, outside of the U.S. or the District of Columbia. See Cardholder Agreement for details. The Card may not be used at ATMs, casinos, merchants requiring manual card imprints or for recurring payments, and this Card may not be accepted at some Internet merchants and cruise lines.
- 4. How do I activate my Card?
The Card has no value until it is (i) activated by the cashier at the time of purchase; and (ii) signed by you on the back of the Card, where indicated. We recommend that you write down the Card number and the customer service number on a separate piece of paper in case the card is lost or stolen.
- 5. Can I reload my Card?
The Card is not reloadable.
- 6. What billing address do I use for online and phone transactions?
Your personal information is not associated with the Card. However, you may enter your own billing address to allow the transaction to go through.
- 7. Why is the merchant charging me for more than what I signed on my receipt?
Some purchases require a preauthorization. This is where the merchant sends in a transaction for a higher amount than the purchase. For example, a $40 purchase at a restaurant is typically sent by the restaurant as $48 to allow for a 20% tip. We are required to approve and hold funds based on the $48 until the merchant finalizes the transaction, which can take three to seven days. The final transaction will reflect the amount you approved on the receipt.
- 8. How are merchandise returns processed?
If the merchant agrees to a refund for goods or services obtained with your Card, you agree to accept credits to the balance on your Card in place of cash, if the merchant does not offer cash refunds. The credit will reflect on the Card within 30 days.
Note: Any credits that exceed the face value of the Card may be declined or take up to 30 days to process.
- 9. What are the fees associated with my Card?
The initial purchase fee is the only fee associated with the Card. There are no other Card usage or maintenance fees for this Card.
|Card Value||Purchase Fee|
|$25 Card|| $4.00|
|$50 Card|| $5.00|
|$100 Card|| $6.00|
|$200 Card|| $6.00|
|$400 Card|| $6.00|
- 10. If I lose my Card, or it is stolen, how do I get a refund or a replacement Card?
If you believe that your Card has been lost or stolen, you need to notify us IMMEDIATELY. You can do this by calling 1-800-698-4952. You will be asked to provide the Card number and other identifying information. We cannot provide a replacement Card if you do not have your Card number. If our records show that a value still remains on the Card, we will cancel the Card and we will refund the available value to you in the form of another Card. There is no fee for replacing a lost or stolen Card.
- 11. How do I select a PIN for my Card?
While a PIN is not required to use your Card, for your convenience, you may add a PIN to your Card. Simply select a 4-digit PIN of your choice during your first debit or PIN transaction. The PIN that you enter at the register at that time will be your PIN for all future PIN transactions.
- 12. What do I do if I forget my PIN?
Don't worry; your Card can always be used for credit transactions without a PIN. But, if you would like to clear your PIN, you may do so by calling the customer service number on back of your Card or by logging into this website with your Card number and choosing "Manage PIN". Once you have cleared your PIN, you will need to select a new 4-digit PIN of your choice during the next use of your card for a PIN transaction.
- 13. Can I use my Card at gas stations?
Yes. For "pay-at-the-pump" gasoline station transactions, the merchant may ask us to authorize and hold a certain amount (such as $100) before you begin filling your tank, to ensure the Card has sufficient value to complete the transaction. Your final transaction may be a smaller amount than the merchant's authorization request. Once the transaction completes processing, typically within three to seven days, we will remove the hold on any amount that exceeds the final transaction amount. To avoid a temporary hold in this situation, you may pay for your gasoline inside the station.
- 14. When can I start using my Card?
Your Card is activated at the time of purchase.
- 15. What denominations can I purchase my Card for?
Cards can be purchased for amounts of $25, $50, $100, $200 and $400. There is a purchase fee associated with the Card that is disclosed prior to purchase.
- 16. Can I get cash with my Card?
The Card cannot be used at an ATM, or to receive cash advances. You may not use your Card to get cash back at the point of sale.
- 17. Can my Card be used internationally?
The Card cannot be used at merchants outside the United States.
- 18. How do I dispute my Card transaction?
If you believe someone has made an unauthorized transaction with your Card, or you believe an error has occurred with your Card, please contact us IMMEDIATELY at 1-800-698-4952. We are not responsible for the delivery, quality, safety, legality or any other aspect of goods and services that you purchase with your Card, and you should contact the merchant directly to resolve such disputes.
- 19. Can I use my Card for reoccurring billing?
No, your Card cannot be used for this purpose.
- 20. What service fees are associated with the Card?
There are no service fees associated with the Card. The only fee is the initial purchase fee.
- 21. Does the Card expire?
The Card is valid through the date shown on the front of the Card or until the value reaches zero. The funds never expire; if your Card expires and funds remain on the Card, you can call the customer service number at 1-800-698-4952 to request a replacement Card with a new valid thru date. There is no fee for a replacement Card.
- 22. Where can I purchase a Target Visa Gift Card or Target Visa Prepaid Card?
The Card can be purchased in-person at select Target stores. Click here to view a list of participating Target stores.
- 23. What if my Card is declined?
The Card may be declined if there is not sufficient funds on the Card to cover the amount of your purchase. It is important to keep track of your available balance to ensure that you do not exceed your available funds. To check the amount of funds available on your Card, simply visit www.mybalancenow.com or call us toll free within the United States at 1-800-698-4952, which is the telephone number printed on the back of your Card. Please note: Your available funds will reflect all authorization requests that have been submitted by merchants.